Privacy Policy

In this Privacy Policy, the following terms shall be defined as follows:

  • Data Subject: Refers to any individual whose personal data is collected, processed and stored by DTH Gift. This includes clients, contact persons, individuals requesting quotations, subscribers or website visitors.
  • Personal Data: Refers to information in the form of symbols, text, numbers, images, sounds or similar electronic formats that is associated with an individual or helps identify a specific individual.
  • Processing of Personal Data: Refers to one or more operations performed on personal data, such as collection, recording, storage, modification, retrieval, use, transmission, sharing, restriction, erasure or any other actions as prescribed by law.

1. Data Collector Information

  • Company Name: DTH Vietnam Trading Service Company Limited
  • Brand Name: DTH Gift
  • Website: https://congtyquatang.com.vn/
  • Address: 9/5 Nguyen Huu Tien, Tay Thanh Ward, Ho Chi Minh City, Vietnam
  • Hotline: 0975 759 649
  • Tax Code: 0312996072
  • Business Registration No: 0312996072
  • Date of Issue: October 31, 2014
  • Place of Issue: HCMC Department of Planning and Investment
  • Email: lienhe@congtyquatang.com.vn
  • Entity Responsible for Personal Data Management: DTH Vietnam Trading Service Company Limited

2. Types of Data Collected

DTH Coporate Gifts may collect basic personal data from clients during consultation, quoting ordering processes or website interactions. This includes:

  • Full name.
  • Phone number and email address.
  • Shipping and delivery address.
  • Communication logs and consultation requests.
  • Cookies, IP addresses and device/browser information.

3. Purposes of Data Processing

Client personal data is processed by DTH Gift for the following purposes:

  • To receive consultation requests and provide quotations for corporate gift products.
  • To communicate and exchange information regarding order status, artwork design, production and delivery.
  • To provide dedicated customer care before, during and after our business cooperation.
  • To enhance our service quality and optimize user experience on our website.
  • To send marketing materials, promotional updates or new gift catalogs (only upon the client’s explicit consent to receive communications).
  • To fulfill legal obligations and comply with requests from competent state authorities in accordance with applicable laws.

4. Data Processing Methods and Retention Period

4.1. Processing Methods

Personal data is collected directly from clients via our website, contact forms, phone calls, emails or other communication channels during consultation, quoting, ordering and customer care processes.

This information is securely stored within DTH Gift’s internal management systems, website servers, email services, sales support software or other business operational platforms. Personal data is strictly used for the purposes disclosed in this Privacy Policy.

4.2. Processing and Retention Period

Personal data is retained from the moment it is provided by the client or when a transaction occurs, until:

  • The data processing purposes are fully achieved;
  • The client requests data erasure or withdraws their consent;
  • The company ceases its business operations;
  • Or as required by applicable statutory retention periods.

5. Authorized Parties with Data Access

Client personal data is accessible only to individuals, departments or entities directly involved in consultation, order processing, delivery and customer support. These include:

  • The Board of Directors of DTH Vietnam Trading Service Company Limited.
  • The Sales Department.
  • The Accounting Department (for processing transactions, invoicing, financial documents, or payments).
  • Website Administrators and Data Management teams.
  • Design, production or manufacturing departments when processing information for custom logo printing, artwork layout, packaging or product fulfillment.
  • Third-party logistics and delivery partners, including but not limited to: Viettel Post, Giao Hàng Nhanh (GHN), Giao Hàng Tiết Kiệm (GHTK), J&T Express, Ahamove, GrabExpress or other logistics providers utilized by DTH Gift depending on the delivery region and order requirements.
  • Competent state authorities as required by applicable laws.

All authorized parties may only use the data within the scope necessary to perform their designated duties and are strictly obligated to maintain client data confidentiality in accordance with regulations.

6. Rights and Obligations of Clients Regarding Personal Data

6.1. Rights of the Data Subject

Clients possess specific statutory rights in accordance with Decree No. 13/2023/ND-CP and other relevant legal regulations, including:

  • Right to be informed: The right to know about the processing activities performed on their personal data.
  • Right to consent: The right to give or withhold consent for personal data processing.
  • Right of access: The right to access, review, correct or request updates to their personal data.
  • Right to withdraw consent: The right to withdraw their previously given consent for data processing at any time.
  • Right to erasure: The right to request the deletion or erasure of their personal data.
  • Right to restriction of processing: The right to request limitations on how their personal data is processed.
  • Right to data provision: The right to request the provision of their personal data.
  • Right to object: The right to object to the processing of their personal data, including its use for advertising and marketing purposes.
  • Right to complain or litigate: The right to lodge complaints, denunciations or initiate legal proceedings in accordance with the law.
  • Right to claim damages: The right to seek compensation when their legitimate rights and interests are violated.
  • Right to self-protection: The right to self-protection under civil law and other related legal provisions.

6.2. Obligations of the Data Subject

Clients are responsible for:

  • Protecting their own personal data and requiring related organizations or individuals to maintain its confidentiality.
  • Respecting and protecting the personal data of others.
  • Providing complete, accurate and truthful personal information when conducting transactions or using services on DTH Gift’s website.
  • Promptly notifying DTH Gift upon discovering any data breaches or unauthorized access concerning their personal data.
  • Complying with statutory regulations on personal data protection and other applicable laws.

7. Procedures for Requesting Data Modification or Erasure

Clients may request to access, review, modify, update, restrict processing or erase their personal data through the following official channels:

  • Direct Hotline Support: Contacting our hotline directly at 0971.729.499.
  • Email Requests: Sending a written request via email to lienhe@congtyquatang.com.vn.
  • Direct Order Updates: Amending information during new ordering processes or cooperating directly with DTH Gift’s consulting team (if a new transaction arises).

Clients can exercise the aforementioned rights at any time using the contact methods disclosed in this Privacy Policy. DTH Gift will receive, verify and respond to valid requests within a maximum of 72 hours from the time of receipt, unless otherwise prescribed by applicable laws.

Please note that in certain circumstances, DTH Gift may be required to retain specific portions of historical data to facilitate order reconciliation, handle post-sale disputes, fulfill compulsory accounting and tax obligations or comply with mandatory requests from competent state authorities under current financial regulations.